Xtralis Technical Support Contact Information
Americas
General Customer Service Inquiries
Tel: (800) 229-4434
customerservice@xtralis.com
ADPRO and ASIM
Tel: (800) 229-4434
support-adpro@xtralis.com
VESDA
Tel: (800) 229-4434
support-vesda@xtralis.com
Proactiv
Tel: (800) 229-4434
support-proactiv@xtralis.com
Service Center for Returns/Repairs
support-vesda@xtralis.com
Asia Pacific
VESDA
Tel: +61 3 9936 7000
vesda-techsupport-apac@xtralis.com
ADPRO and ASIM Inside Australia
Tel: +61 (0) 407 976 599
asiapac.support@xtralis.com
ADPRO and ASIM Outside Australia
Tel: +61 (0) 407 976 599
asiapac.support@xtralis.com
Service Center for Returns/Repairs
service.apac@xtralis.com
In China
Tel: +86 21 5240 0077 x 20
Mobile: +86 135 8581 8258
service.china@xtralis.com
Service Center for Returns/Repairs
Tel: +86 10 6202 9775
Mobile: +86 136 0126 9763
service.china@xtralis.com
Europe, Middle East & Africa
VESDA and ICAM
Tel: +44 (0) 1442 242330
support.emea.fire@xtralis.com
ADPRO in the United Kingdom
Tel: +44 (0) 1442 242330
support.uk.security@xtralis.com
ADPRO in Continental Europe
FastTrace, Presidium, PRO Detectors, VideoCentral, S3100, & FALCONnet Product Lines
Tel: +32 (0) 56 24 19 69
support.vsk@xtralis.com
S3000, M3000 and V3500 Product Lines
Tel: +32 (0) 56 24 19 69
support.idcs@xtralis.com
HeiTel VideoGateways, CamControl Software, EMS
Tel: +49 (0)431 23284 351
Fax: +49 (0) 431 23284 435
support@heitel.com
HeiTel in the United Kingdom
- VideoGateways: Tel: +44 (0) 1442 242330
- CamControl Software & EMS: support@heitel.com
ASIM
Tel: +41 55 285 99 99
Service Center for Returns/Repairs
Fire Products
service.emea.fire@xtralis.com
Security Products
service.emea.security@xtralis.com
